Guests will be able to book reservations by calling our Disney Group Reservations Phone Team at (407) 939-4686 and speak with an agent Monday – Friday 8:30am to 6:00pm EST and Saturday and Sunday 8:30am to 5:00pm EST.  They may also make reservations by using your group’s online booking website:

With the postponement of the conference, the reservation system is currently closed.

Online Check-In Service
The Online Check-In Service enables Guests to simplify their arrival by allowing them to go online and provide information related to their upcoming stay prior to arrival.

On a Guest’s scheduled arrival date, they may experience a streamlined check-in at Aulani since information will have been provided previously online by the Guest. Their Key to Aulani Card will be waiting at a designated Online Check-In Service area in the Maka‘ala Lobby. Guests will need to present valid photo ID to pick up their key and complete check-in.

Guests may begin accessing the Online Check-In Service 10 days prior to their arrival date. The guests will need their hotel confirmation number and arrival date in order to begin the process.

Please refer to the following link: www.mydisneyreservation.com/aulani

Do not delay in making VISA arrangements for entry into the United States if needed. Such arrangements are the responsibility of attendees and other participants and may take up to several months. Depending on country of origin and length of stay in the United States, you may or may not require a VISA to enter the country

How to Obtain a Visa

Complete information on VISA requirements, and if needed, how to apply for a VISA to enter the United States can be found on the US Government website.

https://travel.state.gov/content/travel/en/us-visas.html